Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more
Sales Regulations
Via the Store, the Seller conducts retail sales, while also providing services to Buyers electronically. Through the Store, the Buyer can purchase products displayed on the Store's pages.
The Regulations define the rules and conditions for using the Store, as well as the rights and obligations of the Seller and Buyers.
§1. GENERAL PROVISIONS
The Online Store available at the internet address www.znammi.pl is run by the company "TASKOMONT" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Opole (registered office address: ul. Ozimska 68/24, 45-370 Opole and address for deliveries: ul. Budowlanych 9, 45-009 Opole); entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000567049; maintained by the District Court in Opole, VIII Commercial Division of the National Court Register; share capital amount: PLN 60,000.00; NIP (Tax ID): 754-30-95-729; REGON (Statistical ID): 362007817 and e-mail address: info@znammi.pl
These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a specific provision of the Regulations states otherwise and is addressed exclusively to consumers or entrepreneurs.
The Administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed for the purposes, scope, and on the basis of the grounds and principles indicated in the privacy policy published on the Online Store's website. The privacy policy primarily contains rules regarding the processing of personal data by the Administrator in the Online Store, including the grounds, purposes, and scope of data processing, as well as the rights of the data subjects, and information regarding the use of cookies and analytical tools in the Online Store. The use of the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service Recipient or Client using the Online Store is voluntary, with the exceptions indicated in the privacy policy (conclusion of a contract and statutory obligations of the Seller).
§2. DEFINITIONS
Whenever the following terms are mentioned in the Regulations, they mean:
WORKING DAY – one day from Monday to Friday excluding public holidays.
REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
ORDER FORM – an Electronic Service, an interactive form available in the Online Store enabling the submission of an Individual Order by sending it to the e-mail address info@znammi.pl in order to determine the terms of the Sales Agreement, including the completion date, delivery method, and payment method.
CLIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions of law also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by statute; - who has concluded or intends to conclude a Sales Agreement with the Seller.
CONSUMER - a natural person performing a legal transaction not directly related to their business or professional activity.
CIVIL CODE – the Act of April 23, 1964, Civil Code (Journal of Laws 1964 No. 16, item 93 as amended).
ACCOUNT – an Electronic Service, a collection of resources in the Service Provider's IT system marked with an individual name (login) and password provided by the Service Recipient, where data provided by the Service Recipient and information about orders placed by them in the Online Store are collected.
NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Recipients using it to automatically receive cyclic content of subsequent newsletter editions from the Service Provider containing information about Products, news, and promotions in the Online Store.
PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement between the Client and the Seller.
REGULATIONS – these Online Store regulations.
ONLINE STORE - the Service Provider's online store available at the internet address: www.znammi.pl
SELLER; SERVICE PROVIDER – "TASKOMONT" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Opole (registered office address: ul. Ozimska 68/24, 45-370 Opole and address for deliveries: ul. Budowlanych 9, 45-009 Opole); entered into the Register of Entrepreneurs of the National Court Register under KRS number 0000567049; maintained by the District Court in Opole, VIII Commercial Division of the National Court Register; share capital amount: PLN 60,000.00; NIP (Tax ID): 754-30-95-729; REGON (Statistical ID): 362007817 and e-mail address: info@znammi.pl
SALES AGREEMENT – a product sales agreement concluded or to be concluded between the Client and the Seller via the Online Store.
ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.
SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions of law also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by statute; - using or intending to use the Electronic Service.
CONSUMER RIGHTS ACT, ACT – the Act of May 30, 2014, on consumer rights (Journal of Laws 2014, item 827 as amended)
ORDER - the Client's declaration of will made using the Order Form and aimed directly at concluding a Sales Agreement for the Product with the Seller.
§3. ELECTRONIC SERVICES IN THE ONLINE STORE
The following Electronic Services are available in the Online Store: Account, Order Form, and Newsletter.
ACCOUNT – the use of the Account is possible after the Service Recipient has completed three consecutive steps in total – (1) filling in the Registration Form, (2) clicking the "Register" field, and (3) confirming the wish to create an Account by clicking on the confirmation link sent automatically to the provided e-mail address. The Registration Form requires the Service Recipient to provide the following Service Recipient data: first name and surname, e-mail address, and password.
The ACCOUNT electronic service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving a reason, to delete the Account (resign from the Account) by sending a relevant request to the Service Provider, in particular via e-mail to the address: info@znammi.pl or in writing to the address: ZNAMMI ul. Budowlanych 9 ,45-009 Opole.
ORDER FORM– the use of the Order Form begins when the Client adds the first Product to the electronic basket in the Online Store. The submission of an Order occurs after the Client completes two consecutive steps in total – (1) after filling in the Order Form and (2) clicking the "Confirm purchase" field on the Online Store page after filling in the Order Form – up to this point, it is possible to independently modify the entered data (for this purpose, follow the displayed messages and information available on the Online Store website). The Order Form requires the Client to provide the following data concerning the Client: first name and surname/company name, address (street, house/apartment number, postal code, city, country), e-mail address, contact phone number, and data concerning the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of Product(s), method of payment. In the case of Clients who are not consumers, the company name and NIP number must also be provided.
The ORDER FORM electronic service is provided free of charge, is a one-off service, and terminates when the Order is placed via it or when the Service Recipient ceases placing an Order via it earlier.
NEWSLETTER – using the Newsletter occurs after providing the e-mail address to which subsequent editions of the Newsletter are to be sent in the "Newsletter" tab visible on the Online Store website, and clicking the action field. You can also sign up for the Newsletter by checking the appropriate checkbox during the process of placing an Order or registering an Account – the moment the Order is placed, the Service Recipient is subscribed to the Newsletter.
The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter (resign from the Newsletter) by sending a relevant request to the Service Provider, in particular via e-mail to the address: info@znammi.pl or in writing to the address: ZNAMMI ul. Budowlanych 9, 45-009 Opole.
Technical requirements necessary for cooperation with the ICT system used by the Service Provider: (1) a computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) web browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0 and higher, Safari version 5.0 and higher, Microsoft Edge version 25.10586.0.0 and higher; (4) recommended minimum screen resolution: 1024x768; (5) enabling the saving of Cookies and Javascript support in the web browser.
The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good practice, bearing in mind the respect for personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the actual state of affairs. The Service Recipient is prohibited from providing content of an unlawful nature.
Complaint procedure:
Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which is indicated in §6 of the Regulations) may be submitted by the Service Recipient in writing to the address: ul. Budowlanych 9, 45-009 Opole or in electronic form via e-mail to the address: info@znammi.pl;
It is recommended that the Service Recipient provides in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the irregularity; (2) the Service Recipient's request; and (3) contact details of the person submitting the complaint – this will facilitate and accelerate the consideration of the complaint by the Service Provider. The requirements given in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
The Service Provider responds to the complaint immediately, no later than within 14 calendar days from the date of its submission.
§4. TERMS OF CONCLUDING THE SALES AGREEMENT
- The conclusion of the Sales Agreement between the Client and the Seller takes place after the Client has previously placed an Order using the Order Form in the Online Store in accordance with §3 para. 1 point 3) of the Regulations.
- The price of the Product shown on the Online Store website is given in Polish zlotys and includes taxes. The Client is informed about the total price including taxes of the Product being the subject of the Order, as well as delivery costs (including fees for transport, delivery, and postal services) and other costs, or when the amount of these fees cannot be determined – about the obligation to pay them, on the Online Store pages during the process of placing the Order, including at the moment the Client expresses the will to be bound by the Sales Agreement.
- The procedure for concluding the Sales Agreement in the Online Store using the Order Form:
a) The conclusion of the Sales Agreement between the Client and the Seller takes place after the Client has previously placed an Order in the Online Store in accordance with point §3 para. 1 point 3) of the Regulations.
b) After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by the Seller sending the Client a relevant e-mail message to the e-mail address provided during the placement of the Order, which contains at least the Seller's statements about receiving the Order and accepting it for execution, as well as confirmation of the conclusion of the Sales Agreement. At the moment the Client receives the above e-mail message, the Sales Agreement between the Client and the Seller is concluded. The recording, securing, and making available to the Client of the content of the concluded Sales Agreement takes place by (1) making these Regulations available on the Online Store website and (2) sending the Client the e-mail message referred to in §4 para. 3 point 2) of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the Seller's IT system of the Online Store.
§5. METHODS AND DATES OF PAYMENT FOR THE PRODUCT
- The Seller provides the Client with the following payment methods under the Sales Agreement: bank payments, cash on delivery payments (payments made to the courier upon receipt of the parcel), cash payments upon personal collection.
- Possible current payment methods are specified on the Online Store website in the information tab regarding payment methods.
- Settlements of electronic payment transactions (transfer, quick transfer, BLIK) are carried out according to the Client's choice via PayPro SA (przelewy24.pl)
- Payment deadline: In the case of electronic payments or payment by payment card, the Client is obliged to make the payment immediately.
- At the Client's request, cash payment is possible at the Seller's registered office.
§6. COST, METHODS AND DATE OF DELIVERY OF THE PRODUCT
- Product delivery to the Client is paid, unless the Sales Agreement states otherwise. The costs of Product delivery (including fees for transport, delivery, and postal services) are indicated to the Client on the Online Store pages in the information tab regarding delivery costs and during the placement of the Order, including at the moment the Client expresses the will to be bound by the Sales Agreement.
- The Seller provides the Client with the following Product delivery methods:
- courier shipment
- personal collection.
- Possible current delivery methods are specified on the Online Store website in the information tab regarding delivery methods.
- The date of Product shipment to the Client is provided each time on the product card in the online store. The beginning of the delivery period for the Product to the Client is counted in the case of electronic payments or payment cards - from the day the Seller's bank account or settlement account is credited. In the case of cash on delivery, at the time of placing the order.
§7. PERSONAL DATA
Detailed provisions regarding the protection of personal data and the privacy policy can be found in the Privacy and Cookies Policy, which is available on the Online Store website in the "Privacy Policy" tab.
§8. PRODUCT COMPLAINT
The basis and scope of the Seller's liability towards the Client, if the sold Product has a physical or legal defect (warranty), are determined by generally applicable provisions of law, in particular in the Civil Code (including Articles 556-576 of the Civil Code).
The Seller is obliged to provide the Client with a Product without defects. Detailed information regarding the Seller's liability for Product defects and the Client's rights are specified on the Online Store website in the information tab regarding complaints.
A complaint may be submitted by the Client in writing to the address: ZNAMMI ul. Budowlanych 9, 45-009 Opole, lub w formie elektronicznej za pośrednictwem poczty elektronicznej na adres: info@znammi.pl;
It is recommended that the Client provides the following in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) a request for the method of bringing the Product into conformity with the Sales Agreement or a statement about price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint – this will facilitate and accelerate the consideration of the complaint by the Seller (4) photos of the defects. The requirements given in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
The Seller shall respond to the Client's complaint immediately, no later than within 14 calendar days from the date of its submission. If the Client, being a consumer, demanded the replacement of the item or removal of the defect, or submitted a statement of price reduction, specifying the amount by which the price is to be reduced, and the Seller failed to respond to this demand within 14 calendar days, the demand is considered justified.
The Client who exercises warranty rights is obliged to deliver the defective Product to the address: ZNAMMI ul. Budowlanych 9, 45-009 Opole. In the case of a Client who is a consumer - the cost of delivering the Product is borne by the Seller; in the case of a Client who is not a consumer, the cost of delivery is borne by the Client. If, due to the type of Product or the method of its installation, delivery of the Product by the Client would be excessively difficult, the Client is obliged to make the Product available to the Seller at the place where the Product is located.
§9. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
Detailed information regarding the possibility for a Client who is a consumer to use out-of-court methods of handling complaints and pursuing claims, and the rules of access to these procedures, are available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
A contact point is also operating at the President of the Office of Competition and Consumer Protection (telephone: 22 55 60 333, email: kontakt.adr@uokik.gov.pl or written address: Pl. Powstańców Warszawy 1, 00-030 Warszawa), whose task is, among others, to provide assistance to consumers in matters regarding the out-of-court resolution of consumer disputes.
The consumer has the following exemplary possibilities of using out-of-court methods of handling complaints and pursuing claims: (1) an application for the resolution of a dispute to a permanent amicable consumer court (more information on the website: http://www.spsk.wiih.org.pl/); (2) an application regarding the out-of-court resolution of the dispute to the provincial inspector of the Trade Inspection (more information on the website of the inspector competent for the place where the Seller conducts business activity); and (3) assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Consumers Federation, Polish Consumers Association). Advice is provided, among others, via e-mail at porady@dlakonsumentow.pl and via the consumer hotline number 801 440 220 (hotline open on Working Days, from 8:00 AM to 6:00 PM, connection fee according to the operator's tariff).
The ODR platform, an online dispute resolution system between consumers and entrepreneurs at the EU level, is available at ec.europa.eu. The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking an out-of-court resolution of a dispute regarding contractual obligations arising from an online sales contract or service contract (more information on the platform's website itself or on the website of the Office of Competition and Consumer Protection.
§10. RIGHT OF WITHDRAWAL FROM THE AGREEMENT
Possible costs associated with the consumer's withdrawal from the contract, which the consumer is obliged to bear:
The consumer is liable for the decrease in the value of the Product resulting from using it in a manner exceeding that necessary to establish the nature, characteristics, and functioning of the Product.
The consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, no later than within 30 calendar days from the day on which they withdrew from the contract, unless the Seller proposed to collect the Product themselves. To meet the deadline, it is sufficient to send back the Product before its expiry. The consumer may return the Product to the address: ZNAMMI, ul. Budowlanych 9, 45-009 Opole.
The Seller is obliged to immediately, no later than within 14 calendar days from the day of receiving the consumer's statement of withdrawal from the contract, return all payments made by the consumer, including the costs of Product delivery (with the exception of additional costs resulting from the delivery method chosen by the consumer other than the cheapest usual delivery method available in the Online Store). The Seller refunds the payment using the same method of payment as the consumer used, unless the consumer has explicitly agreed to a different method of return, which does not involve any costs for them. If the Seller has not proposed to collect the Product from the consumer themselves, they may withhold the reimbursement of payments received from the consumer until receiving the Product back or until the consumer provides proof of its return, depending on which event occurs first.
In the event of withdrawal from a distance contract, the contract is considered null and void.
The period for withdrawal from the contract begins:
An exemplary template withdrawal form is included in Annex 2 to the Consumer Rights Act and is additionally available on the Online Store website in the tab regarding withdrawal from the contract. The consumer may use the template form, but it is not mandatory.
A consumer who has concluded a distance contract may withdraw from it within 30 calendar days without giving a reason and without incurring costs, except for the costs specified in §8 para. 8 of the Regulations. To meet the deadline, it is sufficient to send the statement before its expiry. The statement of withdrawal from the contract may be submitted, for example:
- in writing to the address: ZNAMMI ul. Budowlanych 9, 45-009 Opole
- in electronic form via e-mail to the address: info@znammi.pl
- for a contract under which the Seller issues a Product, being obliged to transfer its ownership (e.g. a Sales Agreement) – from taking possession of the Product by the consumer or a third party indicated by them other than the carrier, and in the case of a contract that: (1) covers many Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part, or (2) involves regular delivery of Products for a definite period – from taking possession of the first of the Products;
- for other contracts – from the date of concluding the contract.
- If the consumer chose a Product delivery method other than the cheapest usual delivery method available in the Online Store, the Seller is not obliged to reimburse the consumer for the additional costs incurred by them.
In the case of a Product being a service the performance of which - at the express request of the consumer - began before the expiry of the withdrawal period, the consumer who exercises the right of withdrawal after submitting such a request is obliged to pay for the services performed until the withdrawal from the contract. The amount of payment is calculated in proportion to the scope of the service performed, taking into account the price or remuneration agreed upon in the contract. If the price or remuneration is excessive, the market value of the service performed is the basis for calculating this amount.
The right to withdraw from a distance contract is not available to the consumer in relation to contracts: (1) for services, if the Seller has fully performed the service with the consumer's express consent, who was informed before the start of the service that after the performance of the service by the Seller they would lose the right to withdraw from the contract; (2) where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiry of the withdrawal period; (3) where the subject of the service is a non-prefabricated Product, manufactured according to the consumer's specifications or serving to satisfy their individualized needs; (4) where the subject of the service is a Product liable to deteriorate rapidly or having a short shelf life; (5) where the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; (6) where the subject of the service is Products which, after delivery, due to their nature, become inseparably connected with other items; (7) where the subject of the service is alcoholic beverages, the price of which was agreed upon at the time of concluding the Sales Agreement, and the delivery of which can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control; (8) where the consumer explicitly demanded that the Seller come to them to perform urgent repair or maintenance; if the Seller additionally provides services other than those demanded by the consumer, or delivers Products other than spare parts necessary for the performance of the repair or maintenance, the consumer has the right to withdraw from the contract in relation to these additional services or Products; (9) where the subject of the service is sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts; (11) concluded by public auction; (12) for the provision of services regarding accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment events, sports or cultural events, if the contract specifies the day or period of service provision; (13) for the delivery of digital content that is not saved on a tangible medium, if the performance began with the consumer's express consent before the expiry of the withdrawal period and after being informed by the Seller about the loss of the right to withdraw from the contract.
TEMPLATE WITHDRAWAL FORM
(ANNEX NUMBER 2 TO THE CONSUMER RIGHTS ACT)
(ANNEX NUMBER 2 TO THE CONSUMER RIGHTS ACT)
(This form should be filled in and sent back only in the event of wishing to withdraw from the contract)
– Addressee: "TASKOMONT" SP. Z O.O. ul. Ozimska 68/24, 45-370 Opole info@znammi.pl;
– I hereby inform about my withdrawal from the contract of sale of the following products:
- Date of sale
- Consumer's name and surname / Company NIP
- Address
- Products (list all returned products with price)
- Date
/ Consumer's signature / (only if the form is sent in paper version)
§11. PROVISIONS CONCERNING ENTREPRENEURS
- This point of the Regulations and the provisions contained therein apply exclusively to Clients and Service Recipients who are not consumers.
- The Seller has the right to withdraw from a Sales Agreement concluded with a Client who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not give rise to any claims against the Seller on the part of the Client who is not a consumer.
- In the case of Clients who are not consumers, the Seller has the right to limit the available payment methods, including requiring advance payment in whole or in part, regardless of the payment method chosen by the Client and the fact that the Sales Agreement has been concluded.
- At the moment the Seller hands over the Product to the carrier, the benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Client who is not a consumer. In such a case, the Seller is not liable for the loss, shortage, or damage to the Product arising from the time it is accepted for transport until it is handed over to the Client, or for delays in the transport of the shipment.
- In the event of sending the Product to the Client via a carrier, the Client who is not a consumer is obliged to examine the shipment at the time and in the manner accepted for shipments of this type. If they find that a shortage or damage to the Product occurred during transport, they are obliged to take all necessary steps to establish the carrier's liability.
- In accordance with Article 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards the Client who is not a consumer is excluded.
- In the case of Service Recipients who are not consumers, the Service Provider may terminate the contract for the provision of the Electronic Service with immediate effect and without stating reasons by sending the Service Recipient a relevant statement.
- The liability of the Service Provider/Seller towards the Service Recipient/Client who is not a consumer, regardless of its legal basis, is limited - both within the scope of a single claim and for all claims in total - to the amount of the price paid and delivery costs under the Sales Agreement, but no more than PLN one thousand. The Service Provider/Seller is liable towards the Service Recipient/Client who is not a consumer only for typical damages foreseeable at the time of concluding the contract and is not liable for lost profits in relation to the Service Recipient/Client who is not a consumer.
- Any disputes arising between the Seller/Service Provider and the Client/Service Recipient who is not a consumer shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.
§12. FINAL PROVISIONS
- In matters not regulated by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on Providing Services by Electronic Means of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204 as amended); for Sales Agreements concluded before December 25, 2014, with Clients who are consumers - the provisions of the Act on the Protection of Certain Consumer Rights and Liability for Damage Caused by a Dangerous Product of March 2, 2000 (Journal of Laws 2000 No. 22, item 271 as amended) and the Act on Special Conditions of Consumer Sales and Amending the Civil Code of July 27, 2002 (Journal of Laws 2002 No. 141, item 1176 as amended); for Sales Agreements concluded from December 25, 2014, with Clients who are consumers - the provisions of the Act on Consumer Rights of May 30, 2014 (Journal of Laws 2014, item 827 as amended); as well as other relevant provisions of generally applicable law.
- Amendment of the Regulations:
- The Service Provider reserves the right to amend the Regulations for important reasons, namely: changes in legal provisions; changes in payment and delivery methods, and changes in the scope and forms of provided Electronic Services - to the extent that these changes affect the implementation of the provisions of these Regulations.
- In the case of concluding continuous contracts based on these Regulations (e.g., provision of the Electronic Service – Account), the amended regulations are binding on the Service Recipient if the requirements specified in Articles 384 and 384[1] of the Civil Code have been met, i.e., the Service Recipient has been properly notified of the changes and has not terminated the contract within 14 calendar days from the date of notification. In the event that the amendment of the Regulations results in the introduction of any new fees or an increase in current fees, the Service Recipient who is a consumer has the right to withdraw from the contract.
- In the case of concluding contracts based on these Regulations that are of a different nature than continuous contracts (e.g., Sales Agreement), amendments to the Regulations will in no way violate the vested rights of Service Recipients/Clients who are consumers acquired before the effective date of the amendments to the Regulations; in particular, amendments to the Regulations will not affect Orders already being placed or placed, and Sales Agreements concluded, implemented, or performed.
- The recording, securing, and making available of the essential provisions of the concluded Contract for the Provision of Services by Electronic Means takes place by sending an e-mail message to the e-mail address provided by the Client.
- The recording, securing, making available, and confirming to the Client of the essential provisions of the concluded Sales Agreement takes place by sending the Client an e-mail message confirming the placed Order and by attaching the Order specification and proof of purchase to the shipment containing the Product. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Online Store.
- These Regulations come into force on May 1, 2020.
